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Email: superlumination@cox.net

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Frequently Asked Questions

Question:  I ordered the wrong item(s).  I need to exchange.  What do I do?

To exchange goods, the simplest and fastest way is to purchase what you want directly from the website and then send the other items back for a refund of the original purchase price. We will confirm the new purchase was made of equal/greater value, and will waive any restocking charge on the refund.  All items must be received in as-new condition.

 

You must email us prior to sending returns to receive specific return instructions, and receive an Return Material Authorization (RMA).  All returns must include a print of your Return Material Authorization (RMA) 

which will be sent to you via email.

 

We will not accept any merchandise returned to us that was purchased elsewhere.

 

Please mail items back in a box via regular first class postal mail. 

 

You must include a print of Return Material Authorization (RMA) .

 

Please mail the returns to:

Return address:

Ctlumination Returns

PO Box 1642

Higley, AZ 85236-164 2

 

The simplest and fastest way is to reorder what you need, and then send the other items back for a refund.

Please mail the item(s) back in a box via regular postal mail, with a print of this email.

Ctlumination Returns

PO Box 1642

Higley, AZ 85236-164 2

Question:  What is your return policy?

Our return policy is posted here:    Return Policy

 

Question:  I do not want to order online.  How can I mail you an order?     

You can mail your order to:

Chris Bacon
PO Box 1642
Higley, AZ 85236-1642

  • We will accept money orders, cashiers checks, cash, personal checks international money orders, Western Union or direct wire bank to bank transfers

  • Be sure to include a list of your purchases (including colors), your ship-to address and your email address with all orders.

  • We will send email confirmation as soon as order is packed.

  • Most orders (if paid by Money Order or Cashier's Check) are shipped via USPS first class mail within 36 hours.

  • We accept personal checks, but we may wait for the check to clear before shipping at our discretion. 

In order to speed up delivery please specify bulb type(s), quantity and color(s) along with your payment.

You can mail payments to:

Chris Bacon

PO Box 1642

Higley, AZ 85236-1642  

 

Question:  I do not want to pay using paypal.  How can I place an order?

You can order right from the website using a credit card.   

Here are detailed instructions on how to pay using a credit card:

http://www.autolumination.com/credit_cards.htm

There are several shipping options available.  After add the items to you shopping cart, proceed to checkout where you can view all of the shipping options and costs before you complete your order and commit to pay.

You can also use our mirror SSL site http://superbrightbulbs.com to place your order.  This site allows you to pay using your choice of payment methods including Visa Mastercard, American Express, Discover, Google Checkout or Paypal

Question:  How much is shipping? How long does it take to ship?  Can you ship overnight? How do you ship? 

There are several shipping options available.  You can simply add items to your shopping cart, proceed to checkout and there you can view all of the shipping options shipping times and shipping costs before you complete your order and commit to pay.

 

Question:  How do I find out which bulbs I need for my vehicle?  

 

To find out which bulbs you need for your vehicle..........

 

Click Here>>  http://www.sylvania.com

 

We have many cross reference numbers and images shown on our site for matching up bulbs and bulb part numbers.  If you are not able to figure out which bulbs you need, just email us at superlumination@cox.net and we can help you determine the correct bulbs for your application.

Question:  I can't find the correct instrument panel bulbs for my vehicle.  They are not listed in the application charts.  How do I find the right ones?

Many times the gauge and instrument panel lights are not shown in the application charts, so the only way to identify them and to get an exact count, is to remove the bulbs and compare them to the images on the website.  

These are commonly used gauge and instrument panel bulbs:

194:

http://www.autolumination.com/194.htm

Miniature bayonet:

http://www.autolumination.com/otherleds.htm

Other small bulbs:

http://www.autolumination.com/74.htm

If you still are not able to identify them, you can email us a photo of the bulb removed Email: superlumination@cox.net .

 

 
 
 
 
 
 
 
 
 
 
 

 

 

 


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